Shipping & Delivery

1. Order Processing Time

- In-stock orders: 1-2 business days after payment confirmation. All bikes undergo double quality inspection before dispatch.
- Custom / built-to-order bikes: 15-25 business days of production time before dispatch.
- Pre-order items: Refer to the estimated dispatch date stated on the product page.
Orders placed after 17:00 (GMT+8) will be processed on the next business day. Business days are Monday to Friday, excluding public holidays.

2. Free Shipping Eligibility

We offer free standard international shipping for orders delivered to the following regions:
- United States

Important Notice: Product prices do not include import duties, value-added tax (VAT), customs clearance fees or other local taxes. These charges are the sole responsibility of the recipient and will be collected by the carrier upon delivery.

3. Estimated Delivery Time

Total delivery time = order processing time + transit time. Estimates exclude potential customs clearance delays, extreme weather or carrier disruptions.
| Region | Estimated Delivery Time (Business Days) |
| United Statese | 17-25 |

Delivery timeframes are estimates only and are not guaranteed.

4. Pre-Order Policy

For pre-order products:
- The estimated dispatch date is clearly stated on each product page.
- We will send proactive email notification at least 5 business days in advance if we foresee a dispatch delay of more than 3 working days.
- If the actual dispatch date is delayed by more than 10 business days from the stated date, you have the right to cancel your pre-order for a full refund with no deductions.

5. Order Tracking

Once your order is dispatched, we will send a shipping confirmation email to your registered email address, including a unique tracking number and carrier information.
You may track your shipment directly on the carrier's official website or via third-party tracking platforms.

6. Delivery & Signature

- A signature is required upon delivery for all orders.
- The carrier will attempt delivery at least twice before holding the package at a local pickup point.
- Please ensure the shipping address and contact phone number you provide are accurate and reachable.

7. Failed Delivery

7.1 Buyer-Responsible Failures
Delivery may fail due to incorrect address, unreachable recipient, refusal to pay import duties, or failure to collect the package within the carrier's holding period.
If the package is returned to us due to buyer-side reasons:
- Round-trip shipping fees and customs detention fees will be deducted from any refund.
- If you request reshipment, you will be required to pay the new shipping fee in advance.

7.2 Seller-Responsible Failures
If delivery fails due to our error (e.g. wrong item shipped, product damage caused by our packaging):
- We will cover all associated costs.
- We will arrange free reshipment or issue a full refund at your option.

8. Remote Areas

Some remote or island regions may be unavailable for standard delivery, or may incur additional remote area fees.
We will verify your shipping address within 2 business days after you place your order. If delivery is not feasible or requires additional fees, we will notify you promptly and offer you the option to proceed with payment or cancel for a full refund.

Our primary shipping partners include DHL, UPS, YunExpress and other certified international logistics providers.

If you have any questions about shipping, please contact us at support@cyctracebike.com.