Privacy Policy
Effective Date: August 1, 2026
Operator: Shenzhen First Technology Co., Ltd
We are committed to protecting the privacy and personal data of our website visitors and customers. This policy explains what data we collect, how we use it, and your rights regarding your personal information.
1. What Personal Data We Collect
1.1 Data You Provide Directly- Contact information: name, email address, phone number, shipping address, billing address.
- Order information: order number, purchase history, payment details.
- Account information: username, marketing preferences.
- Communication content: messages you send to us via email or contact form.
1.2 Data Collected Automatically
- Usage data: IP address, browser type, operating system, referral source, pages visited, time spent on site.
- Cookie data: information stored by cookies on your device.
2. How We Use Your Personal Data
1. Order fulfillment: Processing your order, arranging shipping, handling returns and warranty claims.2. Customer support: Responding to your inquiries and resolving issues.
3. Account management: Maintaining your user account on our website.
4. Marketing communications: Sending product updates and promotions only if you have opted in.
5. Website operation: Maintaining and improving our website, ensuring website security.
6. Legal compliance: Complying with applicable laws and regulations.
7. Fraud prevention: Detecting and preventing fraudulent transactions.
3. Who We Share Your Data With
We do not sell your personal data to third parties. We only share necessary data with trusted service providers under strict data protection agreements:- Logistics and shipping partners (for order delivery).
- Payment service providers (for payment processing).
- Website hosting and technology providers.
- Legal and regulatory authorities, when required by law.
4. International Data Transfers
Your personal data may be stored. We take appropriate technical and organizational measures to protect your data during transfers.5. Data Retention
- Order and transaction data: retained for 3 years for warranty, accounting and tax purposes.- Customer support data: retained for 1 year after the last contact.
- Usage and analytics data: retained for 1 year.
We may retain data for longer periods if required by law.
6. Your Data Protection Rights
Depending on your location, you may have the following rights:- Right of access: request a copy of the personal data we hold about you.
- Right to rectification: request correction of inaccurate or incomplete personal data.
- Right to erasure: request deletion of your personal data, subject to legal retention requirements.
- Right to restrict processing: request restriction of processing of your personal data.
- Right to object: object to processing of your personal data for direct marketing purposes.
- Right to data portability: request transfer of your personal data to another organization.
- Right to withdraw consent: withdraw your consent to data processing at any time.
- Right to complain: lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at support@cyctracebike.com. We will respond to your request within 30 calendar days.
7. Cookies
Our website uses necessary cookies to ensure basic functionality (e.g. shopping cart, user authentication). We also use analytics cookies to understand how visitors use our website and improve our services.You can control and delete cookies through your browser settings. Please note that disabling necessary cookies may affect website functionality.