Thank you for reaching out to us. All customer inquiries will be responded to within 24 business hours.
Shenzhen First Technology Co., Ltd
Service Email: support@cyctracebike.com
Service Hotline: +8613266849102
Working Hours: Monday to Friday, 9:00 – 18:00 (GMT+8)
401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District, Shenzhen, Guangdong, China 518110
* All returns require a pre-issued Return Merchandise Authorization (RMA) number. Packages returned without authorization cannot be processed.
1. For order-related inquiries, please provide your **order number** for faster assistance.
2. For return/refund requests, please refer to our Return & Refund Policy first and include photos of the product and packaging.
3. For warranty claims, please provide your order proof and detailed description of the issue with supporting photos or videos.
4. For wholesale and brand cooperation inquiries, please mark "Business Cooperation" in the email subject.
Support Contact Details
Shenzhen First Technology Co., Ltd
Service Email: support@cyctracebike.com
Service Hotline: +8613266849102
Working Hours: Monday to Friday, 9:00 – 18:00 (GMT+8)
Global Return Warehouse Address (For All Return & Warranty Parts Delivery)
401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District, Shenzhen, Guangdong, China 518110
* All returns require a pre-issued Return Merchandise Authorization (RMA) number. Packages returned without authorization cannot be processed.
1. For order-related inquiries, please provide your **order number** for faster assistance.
2. For return/refund requests, please refer to our Return & Refund Policy first and include photos of the product and packaging.
3. For warranty claims, please provide your order proof and detailed description of the issue with supporting photos or videos.
4. For wholesale and brand cooperation inquiries, please mark "Business Cooperation" in the email subject.