Brand Disclaimer

1. Brand Ownership

Cyctrac® is a registered bicycle trademark owned exclusively by Shenzhen First Technology Co., Ltd. This website (cyctracebike.com) is the official global direct-to-consumer e-commerce website operated by Shenzhen First Technology Co., Ltd. for the Cyctrac brand.

2. Business Entities Disclosure

- Brand Owner & Manufacturer: Shenzhen First Technology Co., Ltd.
Registration No.: 91440300051500363C
Address: 401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District, Shenzhen, Guangdong, China 518110

- Authorized Payment Processor: HongKong Chitu International Trading Co., Limited
HongKong Chitu International Trading Co., Limited is a wholly-owned affiliated entity of Shenzhen First Technology Co., Ltd., exclusively designated for cross-border payment collection and settlement for international orders.
All payment transactions on this website are processed by this entity on behalf of Shenzhen First Technology Co., Ltd.

- Global Return Warehouse: Shenzhen First Technology Co., Ltd. Warehouse
Address: 401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District, Shenzhen, Guangdong, China 518110

3. Trademark Statement

All product designs, brand logos, text content and images on cyctracebike.com are the intellectual property of Shenzhen First Technology Co., Ltd. Unauthorized reproduction or commercial use is prohibited.

Contact Us

Shenzhen First Technology Co., Ltd
Address: 401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District, Shenzhen, Guangdong, China 518110
Service Email: support@cyctracebike.com
Service Hotline: +8613266849102
Working Hours: Monday to Friday, 9:00 – 18:00 (GMT+8)
Response Promise: All email inquiries will be replied within 24 business hours; warranty claims will be processed within 48 business hours. For warranty and return support, please include your order number and clear photos of the issue for faster processing.