Tarne Tagastus

Returns and after-sales care

Our bikes and components are carefully checked and prepared for secure delivery. We do not offer extra voluntary returns or refunds when a customer simply changes their mind. Please confirm the model, size or compatibility, configuration and delivery destination before placing your order. If you need help choosing, contact our team first.

Your mandatory consumer rights remain in place. Where the law applying to your order provides a withdrawal, cancellation, refund, repair, replacement or legal guarantee right, this policy does not take it away or shorten it.

Where EU consumer law applies, eligible online purchases generally include a 14-day withdrawal period after delivery and a minimum 2-year legal guarantee for goods that do not conform to the contract. Legal exceptions may apply. Contact us by email to exercise your rights or ask about the process.

If something is wrong with your order

Contact info@cyctracebike.com with your order number, a description of the issue and clear photos or video. We will assess the issue and guide you through troubleshooting, parts, repair, replacement or another applicable remedy. Please contact us before shipping a bike or part back so we can arrange the correct process.

Warranty Policy

Motor and frame: 2 years. Other non-wear components, including the battery: 1 year. Wear parts: 7 calendar days from delivery against manufacturing defects. Normal wear and tear is excluded. Applicable statutory consumer rights remain unaffected.

Before you buy

Check the model and configuration for your riding needs and local road-use rules. Delivery options, charges and any applicable taxes or duties depend on the destination and will be clarified before or at checkout. Read our warranty details or speak to our team for help.