Política de garantía

1. Limited Manufacturer Warranty Coverage

Coverage starts on the date of delivery and applies to manufacturing defects under normal use, in accordance with the owner’s manual and the published weight limits.

Covered item	Manufacturer warranty period from delivery	Scope
Original motor and frame	2 years	Defects in materials and workmanship.
All other original non-wear components, including battery, fork, rear shock, hydraulic brake system, handlebar, stem, headset, seat post, bottom bracket, crankset, shifting system, charger, display and rack (where supplied)	1 year	Manufacturing defects. Normal battery ageing or gradual capacity loss is excluded.
Original wear parts, including tires, inner tubes, brake pads, brake rotors, chains, cables, bearings, grips and saddle	7 calendar days	Manufacturing defects only. Normal wear, routine maintenance and consumable replacement are excluded.

The 7-day period applies only to the limited manufacturer warranty for wear parts. It is not a general 7-day return deadline and does not replace rights or remedies required by applicable law.

These periods apply to new orders placed on or after the effective date above. Orders placed earlier retain the warranty terms promised at purchase. This voluntary manufacturer warranty does not replace or shorten mandatory consumer rights, including any statutory legal guarantee, repair, replacement, refund or withdrawal rights.

2. What Is Not Covered

This warranty does not cover damage or failure caused by:
- Accidents, collisions, falls, stunts, jumps or abusive use.
- Commercial rental use, competitive racing or extreme riding beyond the intended purpose of the bike.
- Improper assembly; or damage directly resulting from unauthorized modification or installation of non-original / incompatible parts. Installation of third-party compatible parts alone will not void this warranty. We reserve the right to deny coverage if we can demonstrate that the third-party part or modification directly caused the defect.
- Failure to perform routine maintenance as specified in the owner's manual.
- Normal wear and tear from regular use, including but not limited to tires, brake pads, brake rotors, chains, inner tubes, bearings, grips and saddle.
- Natural corrosion, environmental damage, or acts of God.
- Damage caused during return shipment without our prior approval.
- Bicycles purchased from unauthorized sellers or third-party resellers.

3. How to File a Warranty Claim

All warranty claims must be submitted through our official support channel. To file a claim, you will need to provide your order number, proof of purchase, a detailed description of the issue, and supporting photos or videos.

Claim process:
1.Email us at support@cyctracebike.com with the required information.
2.Our support team and certified mechanics will conduct an initial review of your claim within 2 business days.
3.If further diagnosis is needed, we will guide you through simple inspection steps.
4.For confirmed manufacturing defects, we will provide free replacement parts and cover standard shipping costs for the replacement parts to your eligible delivery address. Labor costs for installation are not covered under this limited warranty.
5.If the same manufacturing defect recurs after two valid replacement repairs, we will offer you the option of a full unit replacement or a pro-rated refund based on usage time.

4. Shipping Damage Claims

For shipping damage claims, please refer to our Shipping & Delivery Policy and Return & Refund Policy for detailed procedures and timeframes.

We recommend reporting visible outer packaging damage within 14 calendar days of delivery for faster claim processing. Shipping damage claims should be submitted within 30 days of delivery in accordance with our Shipping & Delivery Policy. Manufacturing defect claims can be submitted during the applicable period above: 2 years for the motor and frame, 1 year for other non-wear components, or 7 calendar days for wear parts. Mandatory legal rights and remedies remain unaffected.

Please inspect the package immediately upon delivery. If there is visible damage to the outer packaging, note it on the delivery receipt before signing. Keep all original packaging and shipping documents until the claim is fully resolved.

5. Chargeback Disputes

Filing a chargeback does not affect your statutory warranty rights for genuine manufacturing defects. For order amount disputes under chargeback investigation, we will adjust refund and reshipment processes in accordance with the final ruling of the payment platform.

6. Safety Notice

Riding any bicycle involves inherent risks, including the risk of serious injury or death. It is your responsibility to ride safely, obey local traffic laws, and wear appropriate safety gear including a certified helmet.

Due to long-distance international transportation, some components may require fine-tuning after receipt. We strongly recommend having the bicycle assembled and fully inspected by a certified bicycle mechanic before your first ride.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Cyctracebike.com and Shenzhen First Technology Co., Ltd. shall not be liable for any indirect, incidental, special or consequential damages arising from the use or inability to use our products.

Nothing in this policy shall limit or exclude our liability for death or personal injury caused by our negligence, defective products under applicable mandatory product liability laws, or any other liability that cannot be excluded by law.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

If you have any questions about this warranty, please contact us at support@cyctracebike.com.