# Delivery Return ## Shipping & Delivery Policy Effective Date: August 1, 2026 Operator: Shenzhen First Technology Co., Ltd. ### 1\. Order Processing & Production Time \- In-stock orders: Processed and dispatched within 1–2 business days after payment is confirmed. All bikes undergo double quality inspection before dispatch. \- Custom / built-to-order bikes: 15–25 business days of production time after order confirmation, plus 1–2 business days of quality inspection and processing before dispatch. \- Pre-order items: Refer to the estimated dispatch date stated on the product page. Orders placed after 17:00 (GMT+8) will be processed on the next business day. Business days are Monday to Friday, excluding public holidays. ### 2\. Shipping Coverage & Eligibility Currently, we ship to the countries and offer standard international shipping for all standard delivery orders within following regions, and postage as the follows. Region Postage United States, Canada, Mexico & Western Europe (United Kingdom, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Luxembourg, Denmark, Finland, Sweden, Switzerland) $0.00 USD Eastern Europe (Poland, Czech Republic, Romania, Hungary, Bulgaria, Croatia, Slovakia, Slovenia, Lithuania, Latvia, Estonia, Belarus, Greece) $0.00 USD Oceania & East Asia (Australia, Japan, China Taiwan, China Hong Kong, India) $0.00 USD Southeast Asia (Thailand, Vietnam, Malaysia, Philippines, Indonesia, South Korea, Myanmar) $0.00 USD Russia and others (Saudi Arabia, United Arab Emirates, Qatar, Türkiye, Israel, Lebanon, Serbia, South Africa, Kenya, Botswana, Colombia, Argentina, Paraguay, Bolivia, Panama, Ecuador, Uruguay, Azerbaijan, Uzbekistan, Kazakhstan, Bangladesh, Armenia, Mongolia) $200.00 USD We do not ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or any destinations outside the United States. Remote Area Surcharge Some remote or island regions may incur additional remote area surcharges, or may be unavailable for standard delivery. Eligible fees will be calculated and displayed at checkout before you complete payment. If your address is unserviceable, we will notify you within 1 business day and offer a full refund with no deductions. ### 3\. **Estimated Delivery Time** Total delivery time = order processing / production time + transit time. Estimates exclude potential customs clearance delays, extreme weather, or carrier disruptions. Region Estimated Transit Time (Business Days) United States, Canada, Mexico & Western Europe (United Kingdom, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Luxembourg, Denmark, Finland, Sweden, Switzerland) 17-25 Eastern Europe (Poland, Czech Republic, Romania, Hungary, Bulgaria, Croatia, Slovakia, Slovenia, Lithuania, Latvia, Estonia, Belarus, Greece) 20-30 Oceania & East Asia (Australia, Japan, China Taiwan, China Hong Kong, India) 20-30 Southeast Asia (Thailand, Vietnam, Malaysia, Philippines, Indonesia, South Korea, Myanmar) 18-28 Russia and others (Saudi Arabia, United Arab Emirates, Qatar, Türkiye, Israel, Lebanon, Serbia, South Africa, Kenya, Botswana, Colombia, Argentina, Paraguay, Bolivia, Panama, Ecuador, Uruguay, Azerbaijan, Uzbekistan, Kazakhstan, Bangladesh, Armenia, Mongolia) 25-35 Delivery timeframes are estimates only and are not guaranteed. Total Delivery Time by Order Type Region In-stock orders Custom / built-to-order Bikes Pre-order items United States, Canada, Mexico & Western Europe (United Kingdom, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Luxembourg, Denmark, Finland, Sweden, Switzerland) 18–27 business days total (1–2 business days processing + 17–25 business days transit). 33–52 business days total (15–25 business days production + 1–2 business days processing + 17–25 business days transit) Total delivery time = estimated dispatch date stated on the product page + 17–25 business days transit time.) Eastern Europe (Poland, Czech Republic, Romania, Hungary, Bulgaria, Croatia, Slovakia, Slovenia, Lithuania, Latvia, Estonia, Belarus, Greece) 21–32 business days total (1–2 business days processing + 20–30 business days transit). 36–57 business days total (15–25 business days production + 1–2 business days processing + 20–30 business days transit) Total delivery time = estimated dispatch date stated on the product page + 20–30 business days transit time.) Oceania & East Asia (Australia, Japan, China Taiwan, China Hong Kong, India) 21–32 business days total (1–2 business days processing + 20–30 business days transit). 36–57 business days total (15–25 business days production + 1–2 business days processing + 20–30 business days transit) Total delivery time = estimated dispatch date stated on the product page + 20–30 business days transit time.) Southeast Asia (Thailand, Vietnam, Malaysia, Philippines, Indonesia, South Korea, Myanmar) 19–30 business days total (1–2 business days processing + 18–28 business days transit). 34–55 business days total (15–25 business days production + 1–2 business days processing + 18–28 business days transit) Total delivery time = estimated dispatch date stated on the product page + 18–28 business days transit time.) Russia and others (Saudi Arabia, United Arab Emirates, Qatar, Türkiye, Israel, Lebanon, Serbia, South Africa, Kenya, Botswana, Colombia, Argentina, Paraguay, Bolivia, Panama, Ecuador, Uruguay, Azerbaijan, Uzbekistan, Kazakhstan, Bangladesh, Armenia, Mongolia) 26–37 business days total (1–2 business days processing + 25–35 business days transit). 41–62 business days total (15–25 business days production + 1–2 business days processing + 25–35 business days transit) Total delivery time = estimated dispatch date stated on the product page + 25–35 business days transit time.) ### 4\. Pre-Order Policy For pre-order products: \- The estimated dispatch date is clearly stated on each product page. \- We will send proactive email notification at least 5 business days in advance if we foresee a dispatch delay of more than 3 working days. \- If the actual dispatch date is delayed by more than 10 business days from the stated date, you have the right to cancel your pre-order for a full refund with no deductions. ### 5\. Order Tracking Once your order is dispatched, we will send a shipping confirmation email to your registered email address, including a unique tracking number and carrier information. You may track your shipment directly on the carrier's official website or via third-party tracking platforms. ### 6\. Delivery & Signature \- A signature is required upon delivery for all orders. \- The carrier will attempt delivery at least twice before holding the package at a local pickup point. \- The package will be held at the pickup point for 5–7 business days (subject to the carrier's official policy). If not collected within the holding period, the package will be returned to us as a failed delivery, and the buyer-responsible failure policy in Section 7.1 will apply. \- Please ensure the shipping address and contact phone number you provide are accurate and reachable. ### 7\. Failed Delivery 7.1 Buyer-Responsible Failures Delivery may fail due to incorrect address, unreachable recipient, refusal to pay applicable duties or fees, or failure to collect the package within the carrier's holding period. If the package is returned to us due to buyer-side reasons: \- Round-trip shipping fees and customs detention fees will be deducted from any refund. \- If you request reshipment, you will be required to pay the new shipping fee in advance. 7.2 Seller-Responsible Failures If delivery fails due to our error (e.g. wrong item shipped, product damage caused by our packaging): \- We will cover all associated costs. \- We will arrange free reshipment or issue a full refund at your option. ### 8\. Lost or Damaged Packages \- If your package is confirmed lost by the carrier during transit, or arrives damaged due to shipping packaging issues, we will arrange a free replacement or issue a full refund at your option, with no additional cost to you. \- Please contact us at support@cyctracebike.com within 7 calendar days of the expected delivery date to report a lost package, or within 48 hours of delivery to report damage. Photo evidence of damaged items and outer packaging is required for damage claims. ### 9\. Import Duties & Taxes All product prices listed on the website are commodity prices only and DO NOT include U.S. sales tax, import duties, customs clearance fees or any other local government charges. For orders shipped to the United States: \- Applicable sales tax will be calculated and charged at checkout based on your delivery state and local regulations. \- Per the U.S. de minimis rule, orders with a merchandise value under $800 USD are generally exempt from import duties. \- For orders above $800 USD, any applicable import duties and customs fees are the sole responsibility of the recipient and will be collected by the carrier upon delivery. ### 10\. Shipping Partners Our primary shipping partners include DHL, UPS, YunExpress and other certified international logistics providers. If you have any questions about shipping, please contact us at support@cyctracebike.com. ## Return & Refund Policy Effective Date: August 13, 2026 This policy applies to all orders placed on Cyctracebike.com. The seller of record is Shenzhen First Technology Co., Ltd. ### 1\. 30-Day Return Window You may request a return within 30 calendar days from the date of delivery. Returns submitted after this 30-day window will only be accepted for confirmed manufacturing defects, which are covered under our separate Warranty Policy. Please refer to the Warranty Policy page on our website for detailed terms and claim procedures. ### 2\. General Return Conditions: Items must be in original condition, unused, and in their original packaging with all included accessories. ### 3\. Return Eligibility and Return Shipping Costs 3.1 Quality Issues, Wrong Items or Shipping Damage If you receive a defective, damaged or incorrect item: \- We recommend contacting us within 14 calendar days of delivery for faster claim processing. All quality-related return requests must be submitted within the 30-day return window from the delivery date. \- If your package is signed for by a third party on your behalf, it will be deemed as successful delivery. Please inspect the item within 48 hours of receipt and contact us promptly if damage or defects are found. \- Please provide photos of the outer packaging and the product for verification. \- After confirmation, we will provide a prepaid return label or reimburse your reasonable return shipping costs. \- We will arrange a free replacement or issue a full refund (including original shipping fees) at your option. 3.2 Personal Reason Returns For returns due to non-quality reasons (size change, change of mind, etc.): \- The item must be unused, in original condition and original packaging. \- You are responsible for all return shipping costs, import duties and customs fees for the return shipment. The estimated return shipping cost for international orders is approximately $300 USD. \- The refund amount will be the original product price only. For free shipping orders, no outbound shipping fee will be deducted, as no shipping charge was collected at checkout. \- Any import duties and customs clearance fees paid on the original delivery are non-refundable for personal reason returns, as they are collected directly by U.S. customs authorities. Applicable sales tax will be refunded in accordance with local state tax regulations. ### 4\. Return Authorization (RMA) Process All returns require prior approval. Please follow the steps below: 1.Contact us at support@cyctracebike.com with your order number, return reason and supporting photos/videos. 2.Our support team will review your request within 2 business days and issue a Return Merchandise Authorization (RMA) number if approved. 3.Pack the item securely in its original packaging with all accessories, manuals and free gifts included. 4.Ship the item to the return warehouse address provided in the RMA email, and share the tracking number with us. 5.Once we receive and inspect the returned item, we will process your refund accordingly. Important: Packages returned without a valid RMA number may be refused by our warehouse. If your package is returned without authorization, we will notify you to arrange reshipment or a partial refund based on the item condition. ### 5\. Refund Processing \- Refunds will be issued to your original payment method. \- Merchant processing time: 3–5 business days after we receive and inspect the returned item. \- Bank processing time: Depending on your card issuer or bank, it may take an additional 5–10 business days for the refund to appear in your account. \- If you have not received your refund after 15 business days of our refund confirmation, please contact us at support@cyctracebike.com. ### 6\. Order Cancellation 6.1 In-Stock Orders You may request a full cancellation free of charge at any time before your order is dispatched. 6.2 Pre-Order & Custom-Configured Orders \- You may cancel your pre-order for a full refund at any time before production starts. \- If the actual dispatch date is delayed by more than 10 business days from the estimated date stated on the product page, you may cancel the order for a full refund with no deductions. \- Custom-configured bikes and pre-order items that have entered production are not eligible for free cancellation or 30-day returns for personal reasons. This restriction is clearly stated on the corresponding product page before checkout. 6.3 Cancellation After Shipment If you request cancellation after the order has been shipped: \- We will attempt to intercept the package with the carrier. \- If interception is successful, actual round-trip shipping fees will be deducted from your refund. \- If interception fails, you may return the item after delivery according to the return policy above. ### 7\. Non-Returnable Items The following items are not eligible for return or exchange: \- Custom-configured bicycles that have entered production. \- Items that have been used, damaged, altered or modified by the customer. \- Hygiene-sensitive accessories that have been unsealed or used, including but not limited to bike saddles, handlebar grips, pedal straps and wearable protective gear. \- Consumable wear parts (tires, brake pads, chains, inner tubes, etc.) that have been installed or used. Unused, sealed accessories in original packaging are eligible for return within the 30-day window. ### 8\. Return Address Our primary return warehouse is located in Shenzhen, China. All returned items must be shipped back to our China warehouse as instructed. For quality-related returns, we will cover all return shipping costs and provide a prepaid return label. For personal reason returns, customers are responsible for all return shipping and customs fees. Return Address: 401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District, Shenzhen, Guangdong, China 518110 Contact: support@cyctracebike.com ### 9\. Damaged Returned Items If the returned item is found to be used, scratched, missing original packaging or accessories, or damaged due to improper return packaging: \- We will contact you with photos of the damage and a detailed deduction breakdown. \- You may choose to have the item returned to you at your cost, or receive a partial refund based on the condition of the item. \- Partial refund deductions will range from 10% to 50% of the original product price, depending on the degree of damage. If you have any questions about this policy, please contact us at support@cyctracebike.com. --- > Source: [CyctraceBike.com](https://www.cyctracebike.com/pages/delivery-return)