# Contact

Thank you for reaching out to us.  
  

### Support Contact Details

  
If you have any questions, concerns, or need assistance, please feel free to reach out to us. We are committed to providing professional service.  
  
Shenzhen First Technology Co., Ltd  
Address: 401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District, Shenzhen, Guangdong, China 518110  
Service Email: support@cyctracebike.com  
Service Hotline: +8613266849102  
Working Hours: Monday to Friday, 9:00 – 18:00 (GMT+8)  
Response Promise: All email inquiries will be replied within 24 business hours; warranty claims will be processed within 48 business hours. For warranty and return support, please include your order number and clear photos of the issue for faster processing.  
  

### Global Return Warehouse Address (For All Return & Warranty Parts Delivery)

  
401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District, Shenzhen, Guangdong, China 518110  
\* All returns require a pre-issued Return Merchandise Authorization (RMA) number. Packages returned without authorization cannot be processed.  
  
1\. For order-related inquiries, please provide your order number for faster assistance.  
2\. For return/refund requests, please refer to our Return & Refund Policy first and include photos of the product and packaging.  
3\. For warranty claims, please provide your order proof and detailed description of the issue with supporting photos or videos.  
4\. For wholesale and brand cooperation inquiries, please mark "Business Cooperation" in the email subject.

[![Shenzhen First Technology Co., Ltd Contact Us](https://cdn.shopify.com/s/files/1/0702/2097/2099/files/About-Us-1.jpg?v=1786586074)](https://cdn.shopify.com/s/files/1/0702/2097/2099/files/About-Us-1.jpg?v=1786586074)

[![Shenzhen First Technology Co., Ltd Contact Us](https://cdn.shopify.com/s/files/1/0702/2097/2099/files/About-Us-2.jpg?v=1786586074)](https://cdn.shopify.com/s/files/1/0702/2097/2099/files/About-Us-2.jpg?v=1786586074)

[![Shenzhen First Technology Co., Ltd Contact Us](https://cdn.shopify.com/s/files/1/0702/2097/2099/files/About-Us-3.jpg?v=1786586074)](https://cdn.shopify.com/s/files/1/0702/2097/2099/files/About-Us-3.jpg?v=1786586074)

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> Source: [CyctraceBike.com](https://www.cyctracebike.com/pages/contact)